CUES at Staffordshire Local Optical Committee


On 27th November 2020  the Staffordshire (excluding East Staffs) Covid-19 Urgent Eyecare Service (CUES) was launched for patients registered with a Stoke on Trent, North Staffordshire, Stafford & Surrounds, Cannock Chase or South East Staffordshire & Seisdon Peninsular  CCG GP practice.  

This service ensures that people can access urgent eyecare within primary care Optometry Practices The service will provide initial contact, telephone triage, remote consultations and, where necessary, face-to-face assessments and management of recent onset symptomatic or urgent ocular presentations.

From 3rd April 2023, patients may be referred into CUES via Primary Eyecare Services Telemedicine service and patients will be able to phone directly to seek an appointment. GPs/Pharmacies and other stakeholders can also refer into CUES by phoning the Telemedicine Service on 0333 015 0122 (Monday to Saturday 9am - 5pm).  Please note this service is for patients with a GP in Staffordshire and Stoke on Trent (excluding East Staffordshire).

Information for healthcare professionals that wish to care navigate patients into the service can be found here.


Supporting service information for CUES providing practices can be found; Staffordshire Community Eye Care Pathway Documents at Staffordshire Local Optical Committee ( 


To find participating optical practices; search here 


If your Optical practice would like to deliver this service, please complete this form and the PES team will contact you.


Optometrists do not require any WOPEC accreditation to provide CUES. CLOs who have undergone MECS accreditation, and who are working with a MECS-accredited optometrist, may also participate.


Staffordshire Virtual CUES Event - 29th March 2021

To view the training event which took place virtually on 29th March 2021, please use the following link:

CUES Staffordshire Virtual Training Event Presentation


CUES Medicine Forms

CUES Medicines Supply Table

Optometrist Referral to Pharmacy form

CUES CPOSS Signed Order Form

CUES CPOSS Pharmacy List


Update Documents

GOC Statement on Use of Technology during COVID 19

GOC High Level Principles for remote prescribing

NHSEI - GIRFT Guide Remote Working








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